Features
Everything you need to market and sell on WhatsApp and email
Thirteen areas that work together, so a message becomes a conversation and a conversation becomes a sale.
WhatsApp Marketing
Campaigns your customers actually open
Reach your whole customer list through WhatsApp's official platform, on your schedule, and see what happened to every message.
- Connect your WhatsApp Business number with Meta's official sign-up.
- Create approved message templates with text, image, video or document headers, with the example file Meta asks for.
- A live Meta review check flags what Meta would reject while you type a template.
- See your WhatsApp display name's approval status at a glance.
- Send bulk campaigns now, later, or on a repeating schedule.
- Track sent, delivered, read and failed for every message.
- Keep an eye on each number's quality rating.
- Translate a template into 15 languages in one click, including Urdu and Roman Urdu; placeholders like {{1}} stay exactly as they are.
WhatsApp Status adsNew
Bring new customers into WhatsApp
Create ads that appear in WhatsApp Status. One tap opens a chat with you, with a message already typed for the customer to send. Everything runs from NextReach, on your own Meta ad account.
- Connect your own Meta ad account with one Facebook sign-in, then pick the ad account and the Facebook Page linked to your WhatsApp number.
- Build the ad in four steps – creative, audience, budget and dates, then review and launch – with a live phone preview all the way.
- AI writes the ad text, headline and pre-filled message from a one-line brief.
- Choose countries, age and gender; show the ad to your contact groups or keep it from them, and optionally reach people like them.
- Set a daily or total budget with start and end dates, and see the most the ad can spend before you launch.
- Follow Meta's review: In review, Active, or Rejected with Meta's reason and a way to fix it.
- Pause, resume or stop an ad at any time.
- Results from spend to sales: reach, taps, chats, cost per chat, leads, orders, revenue and return on spend.
- Every chat an ad starts becomes a contact linked to that ad, and your instant reply goes out automatically.
Email Marketing
Email campaigns from your own domain
Reach customers on WhatsApp and email from one contact list. Send newsletters and offers from your own domain, with deliverability protection built in.
- Send from your own domain, like info@yourbrand.pk. Guided setup gives you the exact SPF, DKIM and DMARC records to copy into GoDaddy or any DNS provider, and checks them automatically.
- A shared trial address lets you try email before your domain is ready.
- A simple block editor with headings, text, images, buttons and products from your catalog, with a live desktop and phone preview. AI can write a first draft.
- Send to chosen groups or everyone subscribed, now or on a schedule.
- A/B test two subject lines on a small slice; the winner, by opens or clicks, goes to everyone else automatically.
- A drag-and-drop signup form builder with contact, question, choice and layout fields – including a date field that can fill in a contact's birthday – to grow your list with real consent.
- Only people who agreed get marketing email. Every email has a one-click unsubscribe, and unsubscribed or spam-reporting addresses are never emailed again.
- Built to protect deliverability: automatic warm-up for new domains, fake and undeliverable addresses skipped, bounces and complaints handled, and sending paused if rates get unhealthy.
- Sent, opened, clicked, bounced and unsubscribed for every campaign, and replies go straight to your own inbox.
- A spam and deliverability checker scores each email from 0 to 100 before you send and lists clear fixes; AI can suggest better wording you apply in one click.
- A click map shows the email as sent, with the clicks and share of clicks on every link.
- Smart send time delivers each email at the hour that person usually opens email or replies on WhatsApp, all within 24 hours.
- Personalised blocks: show a block only to customers or new people, by tag, group or country, so one email says the right thing to each reader.
- Translate an email into 15 languages in one click, with undo.
- Drag-and-drop email studio: drag in blocks and ready-made sections, use columns, preview on desktop and mobile, undo any change, or start from a ready-made design.
Online stores & COD
Stop losing money on fake COD orders
Connect your Shopify or WooCommerce store. Every new cash-on-delivery order is confirmed on WhatsApp, and your store updates itself.
- Connect Shopify in one click (approve the app in Shopify), or WooCommerce by approving in WordPress or pasting a REST API key.
- Every new cash-on-delivery order automatically gets a WhatsApp message with Confirm and Cancel buttons.
- Confirm tags the order “cod-confirmed” in your store. Cancel cancels it and restocks the items, or only tags it if you prefer.
- No reply? One automatic reminder, then the order is flagged “needs a call” and your team is notified.
- Customers can also type answers like “yes”, “haan” or “cancel kar dein”.
- Order updates on WhatsApp: received, shipped (with courier and tracking link), delivered and cancelled, each with your own approved template.
- Abandoned cart recovery (Shopify): one WhatsApp reminder with a link back to the cart, after a delay you choose. Recovered carts count as revenue.
- Products sync into your catalog automatically, and every buyer becomes a contact.
- A results dashboard: COD confirmation rate, orders cancelled before shipping, estimated return costs saved, carts and revenue recovered, and WhatsApp delivered and read.
- Good to know: cart recovery and delivery updates need Shopify (or a tracking plugin on WooCommerce), and messages use WhatsApp templates you get approved by Meta.
Shared Inbox
Every customer chat in one place
Your whole team works from one inbox, so no customer waits and no chat gets lost on someone's phone.
- All WhatsApp conversations together, with photos, videos and documents.
- WhatsApp's 24-hour reply window is tracked for you, with templates ready when it closes.
- Send and receive media without leaving the chat.
- Assign chats to team members so everyone knows who is answering.
- AI suggests a reply from your own knowledge, ready for you to check and send.
- Browser push notifications for new messages, even when the NextReach tab is closed.
CRM & Discovery
Know your customers, and find new ones nearby
Keep every contact organised in one list for WhatsApp and email, and find new businesses on Google Maps.
- One contact list for both channels: filter by number only, email only, or number and email, with each contact's email and email consent shown.
- Smart segments build lists from what people do – opened or ignored email, replied on WhatsApp, ordered or left a cart – combined with AND, OR and NOT, updated every hour.
- Import a CSV and match its columns in a few clicks, or export any list.
- Full change history on every contact, including group and tag changes.
- Find businesses on Google Maps by category and area and import them as contacts; NextReach also looks for each business's public email on its website.
- Import found businesses into a new group (with a suggested name you can edit), an existing group, or no group.
Products & Catalog
Your shop window, inside WhatsApp
Build a catalog with photos and prices, share it as a link with a button, and see who opened what.
- Products with images, prices and descriptions.
- A shareable catalog link sent in WhatsApp with a tap-to-open button.
- See which customer opened which products.
Lead board
See who is ready to buy
A simple board of cold, warm, fully interested and won customers that updates itself as people act.
- Four clear stages: cold, warm, fully interested and won.
- Customers move automatically when they reply, open your catalog or ask about prices.
- Your team spends its time on the people most likely to buy.
AI Assistant & Auto-reply
Help when you write, answers when you're busy
Write templates, campaigns and ads faster, and reply automatically from your own knowledge base: business info, website pages, documents and pasted text.
- AI help writing templates, campaigns and WhatsApp Status ads.
- Automatic replies to greetings, first messages or unanswered chats.
- One knowledge base for the AI: business info you edit directly, website pages, documents (PDF, Word, text) and pasted text.
- Add your website: pages are read from its sitemap, you choose pages to skip, and it's read again daily, weekly or monthly.
- The AI pulls question-and-answer pairs out of your sources for you to review and add.
- Hide any passage the AI shouldn't use, or correct its wording; your changes stay when the page is read again.
- Replies stick to your own knowledge: an answer that quotes a price not found there is never sent.
- Questions the AI couldn't answer are listed for you. Answer one, and the AI uses it from then on.
AI Lead scoring
Let the AI sort your leads
The AI reads each conversation and places the customer at the right stage of your lead board.
- Reads chats for buying signals, like questions about price or delivery.
- Places each lead on the board automatically.
- You can always move a lead yourself.
Automations
Follow-ups that run themselves
Build sequences like: customer became interested, wait a day, send a template, and alert the team if there's no reply.
- Follow-up sequences with waits, templates, checks and team alerts.
- Start on many kinds of events: birthdays, keywords, catalog activity, email opens and clicks, orders and COD, abandoned carts, tags, groups and lead stage changes.
- Email to WhatsApp fallback: if someone doesn't open your email within the hours you set, they get the offer on WhatsApp – a ready-made recipe.
- Start automations on store events: order placed, COD confirmed, shipped, delivered, cancelled or cart abandoned – for example, ask for a review 3 days after delivery.
- Fourteen ready-made recipes, from a birthday offer to winning back cancelled COD orders.
- Quiet hours, so nobody gets a message at midnight.
- A daily cap on messages per customer.
- Sequences stop as soon as the customer replies.
Reporting
Know what's working
Campaign and team reports that show results clearly, ready to export.
- Campaign reports: delivered, read, failed and replied.
- Team reports that show how your people are doing.
- Every export runs in the background and is downloaded from one Exports page; with filters applied, choose to export with your filters or everything.
Employees
Bring your team, keep control
Invite your team and give each person exactly the access they need.
- Invite employees to your workspace.
- Fine-grained permissions for every feature.
- Security and session controls to keep your account safe.
- Full change history for employees, including role and permission changes.
Ready to sell more on WhatsApp?
Start your free trial today, or talk to us and we'll show you around.