Shared Inbox
Your whole team answers from one inbox, so customers get quick replies and nothing gets lost on a personal phone.
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Your team sees the same conversations, so customers never have to repeat themselves.
WhatsApp allows free replies for 24 hours after a customer's last message. NextReach shows the time left and offers templates once it closes.
See past messages, media and the customer's details before you reply.
Assign every chat to someone, so it's always clear who is answering.
Every WhatsApp message lands in the shared inbox.
Hand it to the right person, or let them pick it up.
Answer with text, photos, videos or documents, inside the reply window.